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8 months ago

Product Manager – Commerce Platform

Vacant Positions
San Francisco, CA, USA

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Company Overview

DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.


What you’ll do

As the Product Manager for the commerce platform, you will identify opportunities, develop the product roadmap and deliver the capabilities to drive customer satisfaction and maximize revenue generation opportunities. This role must be able to discover and analyze customer pain points, opportunities, and synthesize them into clear product requirements and roadmaps.


You will be responsible for developing the product strategy and a product roadmap that extends across multiple surfaces in the commerce space. You’ll shape DocuSign’s commerce platform and develop capabilities that will drive the next chapter of growth for DocuSign with focus on how our customers try our products, buy our products, and manage their subscriptions with Docusign.


This position is an individual contributor role reporting to the Director, Product Management – Commerce Platform.



  • Define commerce capabilities that enable customers to self-serve, try, buy, and manage their subscription
  • Drive new customer acquisition, expansion, and retention across all commerce channels
  • Develop and maintain a product roadmap that aligns with the company’s strategic goals and OKRs
  • Prioritize features and initiatives based on business impact and available resources
  • Collaborate with cross-functional teams, including marketing, customer success, engineering, design, and sales, to define product requirements and prioritize features
  • Document clear requirements and use cases to be passed on to UX and Engineering teams and drive product initiatives from concept to launch, ensuring timely and successful delivery of new features and enhancements
  • Use a combination of qualitative and quantitative data insights, as well as industry best practices to prioritize opportunities across DocuSign’s customer journey
  • Utilize data analytics and metrics to assess product performance, identify trends, and make data-driven decisions


Job Designation

Hybrid:Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)


Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position’s job designation depending on business needs and as permitted by local law.


What you bring


  • BA/BS in Marketing, Business, Design and Engineering
  • 5+ years of experience in digital product management
  • 3+ years of experience having worked directly with UX, Engineering, and Testing teams
  • Experience driving complex projects across a large, cross functional organization
  • Demonstrated ability to analyze data from a variety of sources, identify key insights, spot optimization opportunities, and inform product decisions, with a bias towards building capabilities that scale and a focus on execution



  • MBA / MA
  • Familiarity with the product led growth customer journey for SaaS and the commercial models of leading SaaS products
  • Ability to incorporate industry best practices into your product requirements
  • Excellent written and verbal communication skills, with an ability to communicate with a wide range of team members and job functions, including executives
  • Ability to lead through influence across teams



Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:


California: $118,300 – $182,775 base salary


Washington and New York (including NYC metro area): $111,600 – $162,625 base salary


This role is also eligible for bonus, equity andbenefits.


Life at DocuSign

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.


We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.



DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at [email protected].  


If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at [email protected] for assistance.


Applicant and Candidate Privacy Notice


States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.


Equal Opportunity Employer

It’s important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Apply here.

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