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8 months ago

Multilingual Customer Support Specialist in Switzerland

Open to Work
Lucerne, Switzerland

A customer-centric and multilingual customer support specialist with a strong commitment to providing exceptional service. Based in Switzerland, I bring over 5 years of experience in customer support and a proficiency in handling customer inquiries in English, German, and French. My goal is to ensure customer satisfaction and enhance the customer experience.

– Multilingual Customer Support
– Complaint Resolution
– Product Knowledge
– CRM Systems
– Email and Chat Support
– Technical Troubleshooting
– Cross-Functional Collaboration

– Bachelor of Arts in International Relations – University of Geneva, Switzerland – 2015

Professional Experience:
 *Customer Support Specialist – SwissTech Solutions, Zurich, Switzerland – 2017 – Present
– Handled customer inquiries and resolved issues via phone, email, and chat in English, German, and French.
– Collaborated with the technical team to troubleshoot and resolve product-related problems.

*Customer Service Representative – Alpine Retail, Geneva, Switzerland – 2015 – 2017*
– Provided product information, processed orders, and assisted with returns and exchanges.
– Consistently received positive feedback from customers for excellent service.

My Languages
Fluent in English, German, and French.

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