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7 months ago

Customer Service Representative

Open to Work
Accra, Ghana

Responding to Customer Inquiries: Addressing customer queries, concerns, and complaints via phone, email, or chat in a timely and professional manner.


Product Knowledge: Having av deep understanding of the company’s products or services to provide accurate information to customers.


Problem Resolution: Identifying and resolving customer issues effectively, finding suitable solutions to ensure customer contentment.


Order Processing: Assisting customers with placing orders, tracking shipments, and managing returns or exchanges.


Communication: Maintaining clear and polite communication with customers, ensuring they are informed about their inquiries or concerns.


Documentation: Keeping detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis.


Customer Education: Educating customers about product features, benefits, and usage to enhance their overall experience.

Mercy Amponsah
User is offline
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