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7 months ago
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Customer Service Representative

Open to Work
Accra, Ghana

Responding to Customer Inquiries: Addressing customer queries, concerns, and complaints via phone, email, or chat in a timely and professional manner.

 

Product Knowledge: Having av deep understanding of the company’s products or services to provide accurate information to customers.

 

Problem Resolution: Identifying and resolving customer issues effectively, finding suitable solutions to ensure customer contentment.

 

Order Processing: Assisting customers with placing orders, tracking shipments, and managing returns or exchanges.

 

Communication: Maintaining clear and polite communication with customers, ensuring they are informed about their inquiries or concerns.

 

Documentation: Keeping detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis.

 

Customer Education: Educating customers about product features, benefits, and usage to enhance their overall experience.

Mercy Amponsah
User is offline
Atonsu S-Line, Plot 8 Block F.
- VERIFIED USER -
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