10 months ago
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Client Services Specialist

Vacant Positions

PSI, a leader in the assessment industry, provides various solutions through its multiple business channels including talent assessments (of job-seeking candidates as well as employee development programs), licensure testing services (for government regulatory agencies), certification credentialing services (for professional associations), license management services and biometric identification authentication services. PSI offers clients various solutions to measure, assess and identify the skills, abilities, traits and identities of individuals seeking jobs, licensure, or certification credentials.

Responsibilities

 

  • Provide daily customer service support to clients
  • Client setup and implementation for computer-based testing, paper/pencil exams, on-line and record and review exams, application processing, data processing, record keeping, beta testing set-up, imports & exports, use of Microsoft Office systems and proprietary software
  • Ability to understand complex set-up and administration of Self-Assessment and Final Exit Examinations using proprietary software
  • Timely resolution of client inquiries and complaints through use of electronic ticketing system
  • Creating and running reports on varying and set schedules as well as importing client data, as required
  • Proofreading and editing publications related to candidate materials as well as test center and test administrator documents
  • Adheres to department policies and processes
  • Other duties as assigned that pertain to the management of client examination programs

 

Qualifications

 

  • High School Diploma required. Associate’s or bachelor’s degree preferred
  • Minimum of 1-2 years of client management or customer service experience
  • Must have excellent time management and customer service skills
  • Must have excellent written and verbal communication skills
  • Knowledge of Windows-based applications (Word, Excel and Outlook) is required
  • Knowledge of proprietary software preferred
  • Electronic customer service ticketing system experience preferred but not required
  • Must be organized, detailed oriented and accurate
  • Must have excellent proofreading, language and editing skills
  • Ability to work and communicate well with others
  • Ability to work independently as well as within a team environment
  • Ability to handle numerous situations, duties, and responsibilities, often under limited time constraints
  • Ability to problem-solve, analyze situations, and provide resolutions
  • Ability to plan and set priorities, organize work, direct his or her own activities and those of any supporting personnel

 

Benefits

PSI offers a competitive and comprehensive benefits package inclusive of:

  • Medical, Dental, Vision, Life, and Short and Long-Term Disability Insurance
  • Flexible Spending Accounts
  • 401k plan with company match
  • Generous PTO and Holiday Pay

 

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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