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3 months ago
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AV Service Account Manager, London

Vacant Positions
London, UK

UNDERSTANDING, SERVICE, TRUST

3 Words that Guarantee Results in Recruitment

Service Account Manager

London salary circa £60,000++

One of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, they have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

To develop and manage existing and new Service Accounts & Contracts . To identify, target and develop new business opportunities for proAV Support Services Division to increase market share.

Key Responsibilities

* To prepare and issue maintenance contracts and support proposals

* To assist in the preparation of Service tender returns

* To attend any post tender interviews in support of the Projects Sales Teams

* To account manage named Service accounts to ensure all Service activities are carried out to the clients satisfaction to ensure renewal of the Service Contract

* Attendance at regular Account Management meetings as required

* Minuting of Service meetings and implementation of any Service actions that may arise

* Ongoing Service development of Service accounts

* Problem resolution on all contracts as required

* To be a first point of Service escalation in the circumstances where clients are unhappy with contracted Services being delivered

* Full coordination with Service Operations teams and Customer Service Agents

* Preparation and delivery of monthly Service reports

* To ensure all Services are being delivered in line with those contracted

* To be fully conversant with the Service Catalogue and to be able to sell all Services confidently into current and new Service accounts

* To gain a thorough understanding of the market place and identify key business opportunities where existing contracts not currently serviced by proAV are coming up for renewal / re-tender

* To take opportunities from initial contact to negotiating and closing the sale

* To become fully conversant with proAV service offerings and be able to sell these effectively into new accounts

* To identify, develop and work with strategic partners to assist in the growth of the business

* Generate single and multi-year support contracts

* Identification any potential AV and videoconferencing project opportunities (although these will be progressed by a different team)

A






Benefits: * Excellent salary package

* Company Pension Scheme

* 23 days holiday plus bank holidays per annum

of service January to December) to 25 during 3rd year

* Life Assurance (4 x annual salary)

* Private medical insurance (after probation period)

*Join a company who will value you – and where your opinion counts

Company Info
Concept

Phone: 0118 950 5333
Web Site: http://www.concept-ltd.co.uk

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